Terms & Conditions

1. About ZEN BLUE

ZEN BLUE is a menswear clothing brand offering apparel and related products through its website and other authorized channels. In these Terms, "ZEN BLUE", "we", "us" and "our" refer to the business operating the ZEN BLUE website. "You" or "customer" means any person who visits, uses or purchases through the website.

2. Acceptance of terms

By accessing or using the ZEN BLUE website, placing an order, creating an account, or otherwise using our services, you agree to these Terms & Conditions and our applicable Privacy Policy, Shipping Policy and Return/Refund Policy. If you do not agree, please do not use the website.

3. Eligibility

You must have the legal capacity to enter into a binding contract under applicable law. If you are under the applicable age of majority, you may use the website only with the involvement and consent of a parent or legal guardian.

4. Product information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, measurements and prices accurately. However, minor variations may occur due to screen settings, lighting, photography, manufacturing processes or material characteristics. Product availability is subject to change without notice.

5. Prices, taxes and charges

All prices displayed on the website will be in Indian Rupees unless otherwise stated. Applicable taxes and delivery or other charges, if any, will be disclosed at checkout or as required by applicable law. ZEN BLUE reserves the right to correct pricing or listing errors. If an order is affected by a material pricing error, we may cancel the affected order and refund any amount paid.

6. Orders and order acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation does not necessarily mean that the order has been finally accepted. ZEN BLUE may decline, cancel or limit an order for reasons including product unavailability, suspected fraud, incorrect pricing or listing information, delivery limitations, or other legitimate business or legal reasons. If payment has already been received for a cancelled order, the applicable amount will be refunded through the original or an appropriate payment method.

7. Payments

Payments may be processed through third-party payment providers. You agree to provide accurate billing and payment information and authorize the applicable payment provider to process the transaction. ZEN BLUE does not store complete payment-card information unless expressly stated and legally permitted.

8. Shipping and delivery

Delivery timelines displayed on the website are estimates unless expressly stated otherwise. Delays may occur because of courier issues, weather, public holidays, strikes, force majeure events, incorrect addresses, or other circumstances beyond reasonable control. Customers are responsible for providing accurate delivery information. Please refer to the Shipping Policy for detailed delivery terms.

9. Returns, exchanges and refunds

Returns, exchanges and refunds are governed by ZEN BLUE's then-current Return/Refund Policy displayed on the website. Eligibility may depend on product category, condition, tags, packaging, proof of purchase and the applicable return window. Nothing in these Terms is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted under applicable law.

10. Cancellation

Order cancellation requests may be accepted only where permitted by ZEN BLUE's cancellation policy and depending on the order's processing or shipment status. Once an order has been shipped or otherwise processed, cancellation may not be possible and the customer may need to follow the applicable return process.

11. User accounts

If the website permits account creation, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account. You agree to provide accurate information and to notify ZEN BLUE if you believe your account has been accessed without authorization.

12. Website use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape or copy content in an unlawful manner, impersonate another person, submit false information, or use the website for any unlawful or fraudulent purpose.

13. Intellectual property

All trademarks, brand names, logos, product photographs, designs, graphics, text, layouts and other website content owned or licensed by ZEN BLUE are protected by applicable intellectual-property laws. No part of the website may be copied, reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by law.

14. Reviews and user content

If you submit reviews, photographs, comments or other content, you represent that you have the right to submit it and that it does not infringe another person's rights or violate applicable law. By submitting content, you grant ZEN BLUE a non-exclusive, royalty-free right to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

15. Third-party services and links

The website may contain links to or integrations with third-party websites, payment providers, logistics providers, social-media services or other platforms. ZEN BLUE is not responsible for the independent content, policies, security or practices of third parties. Your use of third-party services may be subject to their own terms.

16. Privacy and personal data

ZEN BLUE may collect and process personal information required to operate the website, process orders, provide customer support, deliver products, prevent fraud and comply with legal obligations. Such processing will be governed by the ZEN BLUE Privacy Policy and applicable Indian data-protection laws and rules, including the Digital Personal Data Protection Act, 2023 and related rules.

17. Promotions and discounts

Promotional offers, discount codes, cashback, gifts and other campaigns may have additional terms, eligibility requirements, validity periods or exclusions. ZEN BLUE may withdraw or modify a promotion where permitted by law. Promotions cannot be combined unless expressly stated.

18. Force majeure

ZEN BLUE will not be responsible for delay or failure to perform obligations caused by events beyond reasonable control, including natural disasters, war, government action, epidemic or pandemic restrictions, strikes, transportation disruptions, internet or technology failures, or other force majeure events.

19. Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, ZEN BLUE will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including applicable consumer protections.

20. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold ZEN BLUE harmless from claims, losses, liabilities and reasonable expenses arising from your unlawful use of the website, violation of these Terms, fraud, or infringement of another person's rights.

21. Suspension or termination

ZEN BLUE may suspend or terminate access to an account or website features where reasonably necessary for security, fraud prevention, legal compliance, misuse, or violation of these Terms. Any rights that by their nature should survive termination will continue to apply.

22. Governing law and jurisdiction

These Terms shall be governed by the laws of India. Subject to applicable consumer-protection laws and any mandatory jurisdictional rights available to customers, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the place of ZEN BLUE's registered or principal office, as applicable.

23. Changes to these terms

ZEN BLUE may update these Terms from time to time to reflect changes in products, services, technology, business practices or applicable law. The updated version will be posted on the website with an updated effective date. Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

24. Grievance and customer support

For questions, complaints, returns, order issues or other concerns, customers should contact ZEN BLUE through the customer-support details published on the website.

25. Contact information

• Business name: ZEN BLUE
• Website: [Insert Website URL]
• Email: [Insert Official Customer Support Email]
• Phone: [Insert Customer Support Number]
• Registered / principal address: [Insert Full Business Address]
• Grievance Officer: [Insert Name and Contact Details, if applicable]

Legal note: this document is a general template for an Indian online menswear business. Before publishing, ZEN BLUE should have an Indian legal professional verify the business entity details, return and refund rules, grievance mechanism, privacy and data-protection wording, taxes, payment terms, and jurisdiction.