At ZEN BLUE, we want you to feel confident about every purchase. This policy explains the conditions and process for requesting an eligible return or exchange.
1. Eligibility
ZEN BLUE accepts eligible returns or exchanges only when the product meets the conditions in this policy. Items must be unused, unworn, unwashed and in original condition.
2. Return / exchange window
Requests must be raised within 7 days of delivery. After 7 days, the return or exchange option is no longer available for the order.
3. Product condition
Products must be returned with original tags, labels, packaging and accessories intact. Items showing signs of wear, washing, alteration, damage or misuse may be rejected.
4. How to request
Contact ZEN BLUE through the contact details provided on the website with your order number, product details and reason for the request. Our team will review the request and share the next steps.
5. Size exchange
For eligible products, customers may request a size exchange within the applicable exchange window. Exchanges are subject to stock availability.
6. Product exchange
Where permitted, an eligible product may be exchanged for another eligible product, subject to availability and any applicable price difference or policy conditions.
7. Sale & promotional products
Products purchased during sale, clearance or promotional campaigns may have different return or exchange conditions. Please check the terms shown at the time of purchase.
8. Damaged or incorrect product
If you receive a damaged, defective or incorrect product, contact ZEN BLUE promptly with clear photographs of the product, packaging and tags. The issue will be reviewed and an appropriate resolution provided where applicable.
9. Non-returnable conditions
Returns or exchanges may not be accepted for worn, washed, altered or damaged-after-delivery products, products missing original tags or packaging, or products otherwise failing the eligibility requirements.
10. Return shipping
Return or exchange shipping arrangements and applicable charges depend on the reason for the request and the terms communicated by ZEN BLUE when the request is approved.
11. Refunds
Where a refund is approved, it will be processed through the applicable payment method or refund mechanism after the returned product is received and inspected. Processing time may vary by payment provider or bank.
12. Inspection & approval
All returned products are subject to inspection. Approval is determined after verifying that the product meets the conditions of this policy.
13. Contact us
For return or exchange assistance, use the contact details provided on the official ZEN BLUE website. Keep your order number and relevant photographs ready for faster assistance.
Important: please check the product-specific return and exchange terms shown on the website at the time of purchase, as certain products or promotions may have different conditions.
Last updated 30 August 2026