At ZEN BLUE, we aim to make every order experience simple, reliable and transparent. This policy explains how orders are processed, dispatched and delivered.
1. Order processing
Orders are processed after successful payment and order confirmation. Orders are prepared for dispatch within the processing timeline displayed on the website. During launches, promotions, high order volumes or unforeseen circumstances, processing may take additional time.
2. Shipping & delivery
Once dispatched, your order is handed to a shipping carrier. Delivery timelines may vary based on destination, courier service, weather, public holidays and circumstances beyond our control.
3. Free shipping
ZEN BLUE provides free standard shipping on every website order. No minimum order value is required, and checkout will show the shipping charge as Free.
4. Order tracking
After dispatch, tracking details will be shared through the contact information provided at checkout, where tracking is available. Tracking updates may take some time to appear after courier handover.
5. Delivery address
Customers are responsible for providing a complete and accurate delivery address, phone number and postal code. ZEN BLUE is not responsible for delays caused by incorrect or incomplete address information.
6. Delivery attempts
Courier partners may make multiple delivery attempts according to their operational policy. If delivery cannot be completed, the shipment may be returned to the sender.
7. Shipping delays
Delivery may be delayed by severe weather, natural events, transportation disruptions, strikes, public holidays, high-volume periods or other circumstances outside ZEN BLUE's reasonable control.
8. Damaged packages
If a package arrives visibly damaged, please photograph the package and product and contact ZEN BLUE as soon as possible. Please retain the original packaging until the issue has been reviewed.
9. Lost or undelivered shipments
If tracking shows an unusual delay, failed delivery or a shipment that appears lost, contact ZEN BLUE with your order number and tracking details so we can assist with the courier.
10. International shipping
If international shipping is offered, delivery timelines, customs duties, import taxes and local charges may vary by destination. Applicable customs or import charges are generally the recipient's responsibility unless stated otherwise at checkout.
11. Contact us
For shipping-related questions, use the contact details provided on the official ZEN BLUE website. Please keep your order number and tracking information ready.
Important: delivery estimates are indicative and are not guaranteed unless expressly stated otherwise at checkout.
Last updated 31 August 2026